Thingsee GATEWAY troubleshooting

Thingsee installation network structure

Thingsee devices build a network automatically. Devices communicate all the time to adjust the network structure for effective data delivery.

Sensors create subnetworks for data delivery by choosing the best possible route based on signal strength. The subnetwork chooses the strongest possible gateway connection for data delivery to the cloud.

The customer network is closed and secure. It cannot be harmed by third party connections.

Maximum amount of sensors per one gateway varies between 50 to 100 pcs, depending on the mesh network traffic load. To ensure mesh network data flow, a second gateway can be installed on the other side of the installation site.

What can go wrong?

  • ensure that the power outlet has 24/7 power output, so that we don’t loose the gateway e.g. in every night. In such case the system will recover once the power goes back up, but it is not optimal and causes some unnecessary stress to the devices and thus possible decreasing battery-life.
  • ensure that the gateway is hard or impossible to access by outsiders, so that it doesn’t get abused or stolen.
  • The gateway uses cellular 2G connectivity, so in case of connectivity issues, try to locate the gateway near windows or some other open spaces that has less interference for cellular connections.